Refund and Returns Policy
Overview
Our refund and returns policy is valid for 30 days. Unfortunately, if 30 days have gone by since your purchase, we cannot offer a full refund or exchange.
To qualify for a return, your item must be unused and in the same condition you received it, including the original packaging.
Certain types of goods are non-returnable, including perishable items like food, flowers, newspapers, or magazines. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional Non-Returnable Items:
– Gift cards
– Downloadable software products
– Certain health and personal care items
To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In certain situations, only partial refunds are granted:
– Books with obvious signs of use
– CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
– Any item not in its original condition, damaged, or missing parts not due to our error
– Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at [your email address].
Sale Items
Only regular-priced items may be refunded. Sale items are not eligible for refunds.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at [your email address] and send your item to: [your physical address].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be informed of your return.
Shipping Returns
To return your product, you should mail your product to: [your physical address].
You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you may vary based on your location.
For more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
Contact us at [your email address] for any questions related to refunds and returns.